Delete your Nudglow account

This page is for the Android app Mouse Jiggler : Keep PC awake (Nudglow) by ELYSRA LLC on Google Play.

You can delete your Nudglow account at any time. Deletion is free and works the same whether you signed in with Google or use the app without signing in. There are two ways.

In the app (immediate)

Open Account, choose Delete my account and confirm twice: the first step lists what is deleted and reminds you to cancel a Google Play subscription in Google Play, the second is final. Stop any running session or workflow first; the app does not delete an account while it is sending input to your computer. Your account is deleted on our server at once, every session ends, and the app signs you out. This works for Google accounts and for the account the app sets up for your phone when you do not sign in. The app does not create a new account until you open it again later. If the app says it could not delete the account (for example without a connection), the deletion may not have completed, or the confirmation may have been lost on the way back: open Account and try again (repeating the request is safe), or use the email path below.

Only your suggestion events, without deleting the account

You can keep your account and still have us stop or delete the in-app suggestion events. In the app, turn off Settings › Privacy and accessibility › Personalized suggestions: the events already received are deleted at once. Without the app (for example after uninstalling it), email privacy@nudglow.com with your Account ID (see below) and one of these subjects:

• Turn off Nudglow suggestions: we turn the setting off for your account on our server, which also deletes the events already received; the app follows it on every phone.
• Delete my Nudglow suggestion events: we delete the events received so far and leave the setting as it is.

Even without a request, events are deleted 90 days after we receive them, and all of them once your account has not been used for 30 days.

By email (without the app)

Send an email to privacy@nudglow.com with the subject Delete my Nudglow account and include your Account ID. You find it in the app under Account (press and hold to copy it). We do not store your email address, so the Account ID is how we find your account. If you can no longer open the app, write to support@nudglow.com with the Google account you used and we will help you sign in once to read the ID, or verify you another way. We confirm completed deletions by replying to your email.

Accounts used without Google sign-in have no email address. The quickest way is the in-app path above. You can also write to privacy@nudglow.com with the Account ID shown in the app under Account, and we will explain how to show that the device is yours.

If you have a monthly membership, cancel it first in Google Play (Play Store > Payments and subscriptions > Subscriptions), so that you are not charged again.

What deletion does

Both paths run the same deletion on our server:

• All your server sessions are ended immediately.
• Your Google sign-in link, your account identifier and the record that your account was used on a device are removed. If you delete a guest account, the device's link to it is replaced by a random value that is not connected to you, so the same phone gets a new, empty guest account next time.
• Your in-app suggestion events (offers shown, accepted or dismissed, purchase and ad results) are deleted.
• Your credit journal (balances, reservations, usage history, ad-reward history and remaining credits) is erased. Credits have no value outside the service and are not refundable on deletion; an active Google Play subscription must be cancelled in Google Play separately.

What we keep, and why (none of it contains your name, email address or account identifier):

• A deletion record with totals only (credits granted by type, credits used, credits forfeited, the deletion date), for accounting. Kept for up to 24 months.
• The identifiers of ad rewards and Google Play purchases (transaction and order numbers), reassigned to an anonymous record, so the same reward or purchase can never be credited again and so paid purchases can be reconciled for tax. Kept for up to 24 months.
• If your account received a free credit allowance (the 300-credit first-run bonus, or the 10 monthly credits): one-way markers that it was given to the account and to the device (and, for a bonus granted later, its one-way receipt record holding the same markers). They do not contain your account identifier or device identifier and only answer "was the bonus given", so deleting and recreating an account, or a new account on the same device, cannot claim it again. Kept while the bonus is offered. The bonuses' network hashes are not linked to accounts and expire after 30 days.
• The per-device daily count of rewarded ads (hashed), which is removed automatically after two days.
• For a guest account, the device's hashed identifier with a counter of how many guest accounts it has had (now pointing at the random value above, not at you), so a deleted guest account is never given out again. This device record contains only a keyed hash and counters, and is kept while the phone is in use and while the counter is needed for that purpose; we do not currently delete device records after a period of inactivity, and will say so on the privacy page and in the app before we start to. Other accounts used on the same phone keep their own records.
• For a deletion requested by email, the deletion record also holds a one-way code made from your request reference and account identifier. It cannot be turned back into either; it only lets us confirm that this request was carried out and refuse a reused reference for a different account.

Timing

In the app, deletion is immediate. Email requests are processed within 30 days, and you will receive a confirmation email when your account has been deleted.